Terms of Service

Last Updated: May 14, 2025


Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the www.360automation.ai website (the "Service") operated by 360 Automation ("us," "we," or "our").


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.


By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.


1. Services Description

360 Automation provides AI automation solutions and consulting services to businesses. This includes, but is not limited to, the development, implementation, and management of AI agents for voice and SMS communication, lead qualification, customer support automation, appointment setting, and data collection. Our services aim to enhance efficiency, streamline operations, and improve customer engagement for our clients.


2. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account and password,including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibilityfor any and all activities that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.


3. Acceptable Use

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Service.

You specifically agree not to:

  • Use the Service for any illegal or unauthorized purpose.
  • Engage in any activity that could damage, disable, overburden, or impair any of our servers or networks.
  • Attempt to gain unauthorized access to any part of the Service, accounts, computer systems, or networks connected to our servers.
  • Transmit any worms or viruses or any code of a destructive nature.
  • Use any robot, spider, or other automated means to access the Service for any purpose without our express written permission.
  • Misrepresent your identity or credentials.
  • Engage in any activities that violate applicable telecommunication laws and regulations (e.g., TCPA, CAN-SPAM, GDPR) or carrier policies, including but not limited to:
    • Sending unsolicited marketing communications (spam).
    • Making robocalls or sending unsolicited automated messages without proper consent.
    • Engaging in phishing, spoofing, or other deceptive practices.
    • Sending messages or making calls that contain illegal, hateful, or abusive content.


4. Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of 360automation.ai and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of 360 Automation.


Any AI models, algorithms, custom-built solutions, or unique workflows developed by 360 Automation for a client, unless otherwise agreed upon in a separate Master Service Agreement (MSA) or Statement of Work (SOW), remain the intellectual property of 360automation.ai.


5. Confidentiality

Both parties agree to keep confidential all non-public information, data, or other materials (whether written, oral, or visual) concerning the other party’s business, products, services, or operations that are disclosed during the course of using or providing the Service. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.


6. Payment Terms

Payment terms for our AI automation services will be outlined in a separate Master Service Agreement (MSA) or Statement of Work (SOW) executed between 360 Automation and the client. All payments are due as per the agreed-upon schedule and terms. Failure to make timely payments may result in the suspension or termination of services.


7. Disclaimer of Warranties

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.


360automation.ai, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


8. Limitation of Liability

In no event shall 360 Automation, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


9. Indemnification

You agree to defend, indemnify and hold harmless 360automation.ai and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; or b) a breach of these Terms.


10. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.


All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


11. Governing Law & Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Kansas City, USA without regard to its conflict of law provisions.


Any dispute arising out of or relating to these Terms or the breach thereof shall be settled by [e.g., arbitration in accordance with the rules of the American Arbitration Association, or litigation in the courts of Kansas City, USA.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.


12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


13. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: support@360automation.ai

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