Privacy Policy

Last Updated: May 14, 2025

This Privacy Policy describes how 360 Automation ("we," "us," or "our") collects, uses, and discloses your information when you visit our website www.360automation.ai (the "Website"), engage with our AI-powered services, or otherwise interact with us.


By accessing or using our Website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website or services.


1. Information We Collect

We collect various types of information from and about users of our Website and services, including:

  • Personal Information: This includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Examples include:
    • Contact Information: Name, email address, phone number, company name, and mailing address when you fill out forms on our Website (e.g., "Contact Us," "Request a Consultation," "Get a Quote").
    • Communication Data: Information you provide when you communicate with us directly via email, phone calls, or through our AI-powered chatbot. This may include transcripts of conversations, your inquiries, and our responses.
    • Account Information: If you create an account with us, we collect your username, password, and other information necessary for account setup and management.
  • Non-Personal Information: This includes information that cannot directly identify you. Examples include:
    • Usage Data: Information about how you access and use our Website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, referral sources, and clickstream data.
    • Device Information: Information about the device you use to access our Website, including device type, unique device identifiers, and mobile network information.
    • Aggregated Data: Data that has been combined with information from other users to create anonymous, statistical information.


2. How We Collect Your Information

We collect information in several ways:

  • Directly from You:
    • When you fill out forms on our Website (e.g., contact forms, demo requests).
    • When you engage with our AI-powered chatbot and provide information or consent to be contacted.
    • When you communicate with us via email, phone, or other direct channels.
    • When you sign up for an account or our newsletters.
  • Automatically:
    • Through cookies, web beacons, and other tracking technologies as you navigate through our Website.
    • Through server logs that record your IP address and other usage data.
  • From Third Parties:
    • From trusted third-party lead generation partners, where explicit consent has been obtained for contact.
    • From public sources or professional networking sites (e.g., LinkedIn) to identify potential business clients.


3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide and Improve Our Services: To operate, maintain, and provide the features and functionality of our Website and AI automation services.
  • To Communicate with You: To respond to your inquiries, send you administrative messages, updates about our services, and marketing communications you have opted in to receive.
  • Lead Generation and Sales: To qualify leads, conduct sales outreach (via AI-powered calls/SMS or human interaction), and schedule demonstrations of our services.
  • Customer Support: To provide customer support, troubleshoot issues, and resolve disputes.
  • Personalization: To personalize your experience on our Website and to deliver content and service offerings relevant to your interests.
  • Marketing and Promotions: To send you promotional materials about our services, special offers, or other information we think may be of interest to you, in accordance with your communication preferences.
  • Analytics and Research: To understand and analyze how you use our Website and services, perform data analysis, and improve our offerings.
  • Security and Fraud Prevention: To protect our Website, services, and users from fraud, security threats, and other harmful activities.
  • Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.


4. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, customer support, marketing, and IT services. These service providers are authorized to use your personal information only as necessary to provide these services to us.
  • With Business Partners: We may share your information with trusted business partners for joint marketing activities or co-branded services, provided you have consented to such sharing.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation or respond to a lawful request from government authorities.
    • Protect and defend the rights or property of 360automation.ai.
    • Prevent or investigate possible wrongdoing in connection with the Website or services.
    • Protect the personal safety of users of the Website or the public.
    • Protect against legal liability.
  • In Connection with a Business Transfer: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.


5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.


6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (Right to Be Forgotten): You may request that we delete your personal information, subject to certain exceptions.
  • Right to Restrict Processing: You may request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.


7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information. Cookies are files with a small amount of data that are stored on your device. We use cookies for various purposes, including:

  • Essential Cookies: Necessary for the Website to function properly.
  • Analytics Cookies: To analyze how users interact with our Website, improve performance, and understand user behavior.
  • Marketing/Advertising Cookies: To deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.


8. Third-Party Links

Our Website may contain links to websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.


9. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@360automation.ai


Disclaimer:

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This Privacy policy is provided for informational purposes only and does not constitute legal advice. By using this site, you consent to the collection and use of information as described herein. For legal questions regarding privacy laws applicable to your specific circumstances, consult with a qualified attorney.